The Brothers Behind Extra Mile Moving Are Raising the Bar for an Industry That Needs It

BRIGHTON, Mich. Moving is one of the biggest transitions in a person's life, and too often it is handled like a delivery job. The brothers behind Extra Mile Moving, a family-owned residential moving company in Brighton, Michigan, are working to change that by rebuilding the moving experience from the client up.

The company's approach rests on a simple belief: moving is a trade, and a trade deserves craftsmanship. Extra Mile Moving trains its crews, designs its processes and measures its work with the same care a skilled tradesperson brings to a job site.

That foundation shows up in four ways on every move:

• A great human experience. Clients are going through a major life change. Crews and office staff are expected to make it easier, with clear communication, patience and respect from first call to final box.
• Fantastic customer service. Every client gets a responsive team that answers questions, explains the plan and follows through.
• Full property protection. The home is protected as carefully as the furniture, with floors, doors, banisters and entryways covered before anything moves.
• A transparent, designed system. Each move follows a planned process so clients know what will happen, when and why, which improves quality and professionalism on every job.

“When someone moves, their whole life is in transition. We take that seriously,” said Joe Marshall, co-owner and Chief Marketing and Sales Officer of Extra Mile Moving. “My brothers and I didn't want to just run another moving company. We wanted to build the one we'd trust with our own family's home.”

Extra Mile Moving describes itself as an ever-evolving company. Processes are reviewed, tested and changed constantly, with one goal: delivering the most premier moving experience a client can get.

“We're never going to say we've figured it out,” Marshall said. “The day we stop changing things is the day we stop getting better. Everything we do is up for improvement if it makes the move better for the client.”

About Extra Mile Moving

Extra Mile Moving is a family-owned residential moving company based in Brighton, Michigan, run by brothers Joe, Steve and Tom Marshall. The company treats moving as a skilled trade and focuses on careful home protection, transparent processes and a premium customer experience on every move.