Extra Mile Moving Introduces a Crew Guarantee That Puts Every Mover's Performance on the Line

BRIGHTON, Mich. Extra Mile Moving, a family-owned residential moving company based in Brighton, Michigan, today announced its Crew Guarantee, a set of customer promises designed to change what homeowners can expect from a moving crew.

Most moving companies guarantee a price or an arrival window. Extra Mile Moving is guaranteeing the people. Under the new program, every crew member on a job is expected to deliver great performance. If a customer feels any mover on their crew was not up to the Extra Mile standard, that mover's time comes off the bill.

The Crew Guarantee has three parts:

• Crew Performance Guarantee. Every mover is accountable for their work. If a customer is not happy with how a crew member is performing, that mover works for free.
• Box Packing Guarantee. If a customer does not like the way a box is packed, Extra Mile Moving repacks that box for free.
• Uniform Guarantee. Every crew member arrives in a clean, complete Extra Mile Moving uniform, so customers always know who is in their home.

“Customers aren't hiring a truck. They're letting a team of people into their home on one of the most stressful days of their year,” said Joe Marshall, co-owner and Chief Marketing and Sales Officer of Extra Mile Moving. “We believe every person on that team should be worth what you're paying for them. If they're not, you shouldn't have to pay. That's the whole idea.”

The guarantee puts individual accountability at the center of the job. It gives crews a clear standard to meet on every move and gives customers a simple remedy if that standard slips.

“A guarantee only means something if you're willing to pay for it when you fall short,” Marshall added. “We'd rather hold ourselves to that than ask customers to just trust us.”

The Crew Guarantee applies to residential moves booked with Extra Mile Moving. Details are available at extramilemoving.com.

About Extra Mile Moving

Extra Mile Moving is a family-owned residential moving company based in Brighton, Michigan, run by brothers Joe, Steve and Tom Marshall. The company treats moving as a skilled trade and focuses on careful home protection, transparent processes and a premium customer experience on every move.